Thursday, May 10, 2012

Beware of Avantlink's Inactive account policy

For several years along with my teaching, I did affiliate marketing. With backlinks being king at the search engines and economic downturn, I decided to take a break and go back to full time teaching however several affiliate marketing accounts are below the minimum payment so they are still there and well when demand for classes goes down I plan to try again.

Yesterday, I got a check in the mail from Avantlink for my remaining balance. Unfortunately I can't use it. It is very complicated to cash an international check written to a business name.  I quickly sent a message to them asking why they sent me a check since from the beginning I had my account set to pay me by  PayPal and they can see by my address that I don't live in the USA.

I got a friendly message telling me that it is their policy to send a check if an account is inactive.  Isn't that an interesting policy?  Lets ignore payment settings if an account is inactive!

I replied asking them to cancel the check and to correctly reissue payment as configured.

I was then told that they could charge me the stop-check fee and get the PayPal payment for the remainder. The fee is more than half of the value of the check.

I later replied that if they don't want to fix the problem to go ahead and close my account. I got a reply about an hour later that they'd do exactly that so I am no longer recommending Avantlink. I don't appreciate that treatment at all. I thought they'd care, but they obviously didn't in my case.

1 comment:

  1. Really crucial! They had to be loyal to you. Many business owners have such policies which hurt us badly.

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